City of London - Leak Allowance Customer Assistance Program

Note: Fields marked with ★ are mandatory.

Please fill out the application and upload all required documentation within two months of detecting the issue and completion of repair. City of London Water Engineering staff will respond to you within approximately 10 business days of your submission.

If you have questions, please contact leakallowance@london.ca.

We are committed to providing a fully accessible application process. Please let us know if you require any accommodation: accessibility@london.ca.

Section 1 - Contact information

Billing Number found on London Hydro bill

Complete property address (unit number, street number, street name including suffix, direction, London, and postal code):

Account holder name:

Daytime contact number:

E-mail address:

Section 2 - Tell us about the leak

If you selected 'Other', please explain:

Please provide a brief description of the issue that required the repair and how it occurred

Meter number (W-_______)

Section 3 - Tell us about the repair

Date of Repair (YYYY/MM/DD)

What repairs were made?

Please upload any documents showing proof of repair (image or pdf only):

Example: invoice from plumber, receipts, photos (not exceeding 4 MB)

Submitter E-mail (In case we need to reach you regarding this submission)

The personal information collected on this application form is collected under the authority of the Municipal Act, 2001 and will be used to assist City of London Water Engineering in administering the Leak Allowance Customer Assistance Program. Questions about this collection may be referred to the Manager, Water Engineering, 519-661-2489 ext. 5081 or water@london.ca.

Note: If the form does not appear to submit, please open each section and confirm that there are no issues or missing required fields.

Enter the characters shown

The verification code is: Lima, November, one, November, Juliett.